Our Services – Delight Services

Inbound Customer Support

Our dedicated team offers professional and reliable inbound support to handle all types of customer interactions, ensuring that your customers are always satisfied with your service.

Order Management & Generation – We process customer orders efficiently and accurately, managing everything from order creation to order tracking and delivery coordination.
Customer Complaints Handling – We provide empathetic and efficient resolution of complaints, helping to turn negative experiences into positive ones.
Product and Service Inquiries – Our agents are trained to answer all questions regarding your products or services, ensuring customers get the information they need when they need it.

Centralized Solutions for Small Businesses

At Delight Services, we offer centralized solutions that provide small businesses with the tools they need to streamline operations and manage customer interactions without the need for expensive infrastructure. We help you:

Reduce Operational Costs – Outsource your customer service and administrative tasks to reduce overhead and improve efficiency.
Focus on Core Business – Free up your time to concentrate on growing your business, while we take care of routine tasks.
Scale Your Operations – As your business grows, we offer scalable solutions to meet the increasing demands of your customer base and operational needs.

Feedback/CSAT/NPS

Feedback collection or capturing Customer Satisfaction Score helps our clients to understand the satisfaction level of the customers. More importantly, address any issue to be resolved based on customer feedback to improve overall customer satisfaction/experience.

Restaurant Dashboard

Comprehensive restaurant panel to get overview and operational control of the orders. Best for restaurants who have multiple outlets. Well thought interfaces for admin, orders, kitchen and even delivery staff.

Outbound Customer Support

Our outbound services are designed to keep your business connected with customers and drive growth through proactive communication.

Lead Generation – Our expert team helps generate qualified leads for your business, identifying prospects and ensuring follow-up through calls and emails.
Pre-Sales & Sales Support – We support your sales team by engaging prospects, explaining product features, and guiding potential customers toward making a purchase.
Post-Sales Support – After the sale, we ensure your customers have a seamless experience with follow-up calls to confirm satisfaction and address any concerns.
Customer Feedback Calls – We gather valuable customer feedback through surveys, helping you improve products, services, and customer satisfaction levels.

Chat Support

Our Chat Support Service allows you to provide immediate assistance to your customers in real-time through live chat on your website, mobile app, or social media channels. Whether you're running an online store, a service-based business, or a small enterprise, we make it easy for you to connect with your customers, solve their problems, and keep them coming back.

Live Chat Support: Our dedicated team handles all live chat inquiries, offering immediate assistance for your customers during business hours or 24/7, depending on your needs.
Order Tracking & Product Inquiries: Our agents are trained to help customers track orders, answer product-related questions, and provide recommendations.
Complaint Management: If a customer has an issue, our agents will efficiently manage complaints and escalate the issue as needed to ensure a quick resolution.
Chatbots for Automation: We can implement AI-powered chatbots to handle frequently asked questions, helping automate routine tasks and giving customers an instant response 24/7.

MIS Reports + Analytics

Straigth forward analytics to organize and evaluate daily operations. Helps get a clear picture and efficiently manage further. Get outlet specific daily, weekly and monthly reports automatically.

Get insightful analytics from the data. Keep track of key business parameters and find ways to improve.

API & Payment Integrations

We offer a wide range of API integrations from multiple POS, Payment Solutions, Dialler & CRM, Loyalty Program and more

Back-End Process Outsourcing

Let us handle your back-office tasks so you can focus on what matters most: growing your business.

CRM Updation & Management – Our team ensures your customer relationship management (CRM) systems are regularly updated with the latest customer data, keeping your business organized and efficient.
Order Processing & Data Entry – We handle routine data entry, including processing orders, updating databases, and maintaining accurate records for inventory and sales.

Franchise Development

We employ a multi-channel approach to attract high-quality franchise leads, ensuring your franchise opportunity reaches the right audience.The success of a franchise recruitment campaign depends on attracting the right franchisees.

Consultation & Strategy Development: We begin by understanding your business, franchise model, and target franchisee profile.
Lead Generation Campaigns: Our team launches lead generation efforts across multiple channels, generating a steady stream of high-quality leads.
Qualification & Engagement: Once leads are generated, we implement a rigorous qualification process, before passing on the lead to the Client team

Website + Online Ordering

Give your customers option to order online. Delight comes ready with a mobile friendly website and ordering system. All orders are stored centrally.

ONDC Seller Management

ONDC (Open Network of Digital Commerce) is tech-initiative by government to transform the way e-commerce functions in the country by enabling it through open source. To end the major duopoly of leading e-commerce like Amazon vs Flipkart, Zomato vs Swiggy etc. We can onboard the clients and list them PAN India to all the Buyer Apps, so they can show their products without hassle of Logistics.

To help you

We are focused on making your process a success

Save Time And Money

Outsourcing process is a crucial component of a company's ability to scale. We equip our clients with cost-effective BPO solutions expertise that can help save time, money, and resource.

Boost Sales Conversions

Sales conversion is a driven performance KPI which we set for our team, which are mearly just an extension of our client's sales team.

Recruit Better Talent

Hiring, training and managing professionally skilled or talented team is one of our key focus areas for all our clients.

Scale Your Business

Customers who are delighted at every customer touch points become loyalist towards the brand. And we are here to Delight your customers.